“Our home was too large so decided to downsize. Lions Village was a perfect choice because of the locality due to walking distances to facilities like the medical centre, shops and proximity to beaches.
The idea of a smaller village appealed to us, it is a very friendly community. It is nice to go on holidays to know our unit is very secure. Any maintenance needed is attended to promptly and the gardens are beautifully kept.
Best decision we have made!”
“As a newcomer to Torquay from Northern Victoria, applying for a unit at the Lions Village was a very good decision. Not knowing anyone in Torquay, I was very touched by the warm friendliness of the residents, the support of the management, the caretaker and the care of the Lions Club of Torquay members for the welfare of residents.
The Lions Village is relatively small (a great asset), in a quiet cul-de-sac near the Torquay town centre. The units are very well designed and appointed and the township of Torquay has a friendly atmosphere. It is a very pleasant and beautiful area in which to live.”
The First Independent Rating of Retirement Villages by Residents
The Lions Village Torquay achieved the highest rating of 5 stars, with a Resident Satisfaction score of 94/100, making it one of the most highly rated Retirement Villages in Australia.
Star Rating System
Five key benefits/five stars
Market research has identified the five key benefits of retirement villages that prospective residents seek and village residents’ value. They are: 1 Social engagement 2 Physical security 3 Mental wellbeing 4 Operations performance 5 Financial management AOR (Australian Online Research) designed questions for residents to rate the delivery of these metrics to create a star rating for each out of five. The average of the five ratings creates the ResiRating. The national average rating was 3.6 stars.
Satisfaction
It was felt it is important to also measure the ‘satisfaction’ of residents. A village may be older and offer fewer facilities, but the residents may have high satisfaction with their quality of life. The average satisfaction scores across the sector was 81/100.
12–16 Kooringa Place
Torquay VIC 3228
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Village Manager: Jenny Trezise
Phone: 03 5264 8755
Email: info@lionsvillage.com.au
Lions Village Torquay is a not-for-profit project initiated by the Lions Club of Torquay